AES_ Customer Service Representative-Inside Sales

Petro Star is comprised of several divisions dedicated to meeting the unique challenges of producing and distributing fuel throughout Alaska.  We serve residential, military, marine, aviation, and industrial customers – many of whom live and work in remote areas where temperatures plunge to dangerous levels and access to quality fuel is a life or death issue.

As the state's only Alaskan-owned refinery and fuel distribution company, Petro Star understands these challenges, knows how to find solutions that work for you, and works diligently to provide excellence in energy.  We operate our businesses reliably and efficiently by strategically developing energy resources to meet growing consumer demands.  Petro Star is committed to ensuring the health and safety of our employees and the public, as well as promoting concern and respect for the environment.  As an employer, Petro Star is one of the best companies in Alaska providing tremendous future potential where talented people thrive.

JOB SUMMARY

As a Customer Service Representative and Inside Sales professional you will be the first point of contact for our customers.  It is essential that the interaction between our employee and our customers is always a positive one.

As our customers’ primary point of contact, you have the opportunity to take personal ownership of customer issues and work together with the PSI team to make our customer want to do business with us now and for years to come.

As part of our team, you will work with our other employees to creatively provide company-wide support to surpass our customers’ expectations concerning services and solutions, maximize their experience and, in turn, increase company profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES (and other duties as assigned)

• Answering phones and monitoring the email *inbox*.  Match up daily deliveries with the sales orders in preparation for invoicing.  Monitor the sales orders so they are invoiced and delivered in a timely manner.
• Maintain outgoing telephone message & notifications to security.  Check for voice mail messages via phone and monitor email.  Also, update notes above signature line when we want a notification to go out on orders & quotes. 
• Answer customer inquiries in regards to product applications, availability, packaging and pricing.  Make certain to note applications of products only up to your knowledge level, otherwise use the ExxonMobil Tech line.
• Provide technical data and perform product research for customer inquiries on specialty products.
• Provide recommendations and solutions to customers.  Be recognized by customers as a valuable resource.
• Up sell and cross sell to customers.  These are sales techniques designed to expose the customer to options and/or alternative products that he/she may not have been aware of or might not have considered or didn’t realize would fit his/her needs
• Call on existing and potential customers to develop, manage and maintain successful business relationships to meet assigned sales goals.
• Get to know the customer and monitor historical usage.
• Perform necessary administrative work, including documenting and sharing important customer information through our business processes.  Work with
• Lubricants team and local management regarding customer information, delivery times and customer feedback on products, services, concerns, complaints and corrective actions.
• Take requests for deliveries from customers.  Check with Warehouse Manager to confirm available delivery date and time and confirm scheduling to the customer.
• Develop and maintain professional relationships with our customers and vendors; communicate with them in a diplomatic and professional manner.
• Identify lost business and contact the customer to identify key buying influences and attempt to gain business back
• Check sales folders to insure deliveries & ship outs occur on time. Notify customer of any delay should they occur. Monitor & update customer back orders with PO # & ETA.
• Create Auto-Generated orders and Keep-Full orders.
• Update Outside Sales of any new information regarding customers & notify warehouse of any inventory issues or notes that need to be up dated as they occur.
• Maintain & update Customer Bulk Tank Chart, Keep Fill list & any other forms used by Inside Sales.
• Review & perform training & webinars for position.
• In-depth knowledge, understanding and awareness of competitive lubricant products available in the marketplace.  Overall awareness of the competitions’ activities.  Most importantly an-depth knowledge and understanding of product lines carried by Petro Star Lubricants.  Especially new products and industry trends.
• Must be organized, detail orientated and accurate, and be able to effectively manage time, prioritize and change priorities throughout the workday based on customer needs.
• Willing and able to meet goals and objectives with expected timeframe by working with limited supervision.  The ideal candidate must be a self-starter, able to work with limited supervision.

EDUCATION and/or EXPERIENCE

• One to two years college minimum.  A finished degree is strongly preferred.
• 3 years minimum of successful Inside Sales and/or Customer Service experience.  Prefer previous Inside Sales/Customer Service with experience in oilfield production/supply, construction, mining, automotive, machinery, C-stores or aviation
• Positive attitude, excellent verbal, written, presentation marketing and negotiation skills.
• Solid reasoning and problem-solving skills.
• Approach and initiate contact and conversations with customers without waiting for the customer to ask for help.
• Must be proficient in Microsoft Office.  Ability to learn and work in our operating system (DM2).
• Must pass certification exams and obtain certification within 12 months of date of hire.  Company reimburses costs for successful certification exams and individual annual membership in Oil Monitoring Analyst (OMA-I)
• It is required by Maritime Transportation Security Act of 2002 (MTSA) that you obtain a valid Transportation Worker’s Identification Credential *TWIC* card to have unescorted access to our facilities.  In order to work at this facility, you must have a *TWIC* card.  Once you obtain your card, you must maintain eligibility and keep your card current and valid as a condition of employment.

HOW TO APPLY

Register and apply online @ http://www.asrc.com
Click on “ASRC Employment” and follow the link to ASRC’s recruiting system - Taleo.

For help, contact the ASRC IT Service Desk at (907) 339-6900:

• Press # 1 for Taleo Support (to troubleshoot)
• Press # 2 for IT Help Desk (to reset passwords only)
 
Petro Star is an Equal Opportunity Employer including Veterans and Disabilities.

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